about the foundations and foundations of success:

about the foundations and foundations of success:

In light of the desired change to reach “an empowered and effective public sector that operates as a single unit for developing Jordan and achieving the wellbeing of its citizens”, and according to the future aspirations of each of the public sector modernization components, the public sector modernization program relies on some basic foundations and pillars to guarantee its success.

 Citizen Centered

Governments were established to serve citizens, and thus citizens must be the focus of the government when developing policies and services, by providing tools to hear the voices of citizens and determine their attitudes on policies and public issues, and learning about their needs and expectations from the services provided, and engaging them in finding solutions to challenges, and redesigning government services to raise the level of these expectations. 

in addition to making available the policies and information that enable them to be real partners in government decision-making and implementation tracking, and communicating when conducting change to measure their impressions and satisfaction with the level of service provision. In this program, when there is a reference to citizens and stakeholders, it would refer to individuals, households, employees, investors, enterprises, non-profit organizations, international organizations, and visitors and tourists.

 

 

 Transition towards a whole-of-government concept

This is done in order to enhance the principle of complementarity and internal partnership among the government institutions in providing services for citizens; so that these institutions operate as an integral part of a comprehensive working system within a regulatory, procedural and cultural environment that outlines their roles and responsibilities, removes overlapping and duplication in functions and duties, encourages cooperation and utilization of smooth coordination and communication tools, and works as a single reference for the citizens in providing horizontal services, which contributes to coordinating public policies, their complementarity, and the achievement of their objectives at the sectoral and national levels, and offering better services that observe the principles of availability and equality and improving the efficiency of access to services, and reducing the burdens on citizens to access these services.

 Efficiency and effectiveness of public administration

Creating a public administration that is committed to rationalizing its current expenditure on one hand, and increasing its productivity and continuity in providing public services and raising their level on the other hand; so that improving productivity and achieving real savings is a duty and responsibility of the government institutions, their managers and their staff, and a standard of measuring performance and excellence. This is done through maximizing benefit from government spending so that management costs are proportionate to outcomes, and through halting financial waste resulting from the misuse of available resources by addressing duplication and redundancy in functions.

 Proactivity and readiness for the future

A government administration that is able to anticipate future challenges and requirements, and prepare for them by identifying opportunities, developing scenarios and handling risks, in addition to predicting levels of increasing demand for services and applying the concept of proactive planning to save resources, as well as the enabling factors necessary for the government to provide these services in accordance with indicators based on prediction and data analysis tools.

 Prompt response and flexibility

Government institutions that are capable of changing their systems and mechanisms of operation, managing their daily operations and addressing and adapting to regulatory challenges, by enhancing the culture of continuous development and improvement and supporting department capacities and their empowerment in this field, in addition to enabling and developing government management at various levels with regard to the new concept of government work, and enhancing their capacities to find innovative solutions and successfully handle regulatory challenges and service provision.

 Results-oriented and impact-driven

Transitioning from the traditional concept of focusing on activities and operations to focusing on the outcomes achieved from implementing these activities and operations and their impact on the quality of life of citizens and the community; by establishing a comprehensive system of sectoral and institutional objectives and indicators derived from the national objectives and supporting them, and linking individual performance with institutional performance, in addition to fostering the legislative, regulatory and institutional environment necessary to manage government performance, and activating accountability and motivation mechanisms linked to the levels of performance achieved at the level of outcomes.

 Transparency and accountability

Ongoing communication with citizens and partners, enhancing principles of transparency, openness and the culture of performance, clarity in procedures and availability of relevant information, and applying the concepts of good governance, integrity and accountability in decision-making and service provision.

 Digitalization and innovation

It includes adopting innovative solutions that maximize efficiency, cost reducing digital systems, and automated, smooth and innovative procedures that remove administrative burdens, simplify procedures, and change typical business models, and creating alternative and innovative mechanisms of operation that help the government to perform its duties and responsibilities and raise the level of services offered.