Digital transformation focuses on the effective application of modern technology for the purpose of optimizing the level of government performance, and thus ensuring that the expectations of the citizens are met. Accordingly, the government is keen to implement digital transformation at various levels, in an effort to provide government services and programs in a more efficient, transparent and effective manner. However, this will not be achieved without the presence of digitally enabled procedures and internal methods among government agencies and between them and their partners, and a developed digital infrastructure led by an excellent digital management team. Moreover, the change required to improve government services according to the royal directives is accompanied by a major change in the digital transformation process, and requires a change in government agencies in terms of routine work methods and procedures and the culture of the individuals, in addition to a change in the concepts, skills and competencies necessary to achieve the required digital transformation at all administrative levels: management and staff. Also, considering and facilitating the relationship with citizens requires, at the same level, interest in developing the performance of government agencies and digitalizing them internally, inter-agencies, and in their relations with their partners such as the private sector, civil society institutions, citizens and others. Furthermore, government agencies currently suffer from discrepancies in the procedures and methodologies applied for the same task, and from the weak and multiple business models used in managing their programs and projects, and the methods of management and performance evaluation, as there are multiple agencies charged with managing government projects.